FREQUENTLY ASKED QUESTIONS
Do you offer customer pick ups on any of your bounce houses?
We do not allow customers to pick up any items from our warehouse.
When is my payment due?
Your payment is due on the day of your event prior to the set up of your event.
Does Texas Entertainment Group require a deposit?
We do not require a deposit. We require a credit card on file or a signed contract to reserve the equipment.
What are your prices?
Our rental rates are available by calling our office at 972-276-6500. Rates are subject to change without notice. Your price is locked-in with a confirmed reservation. Some discounts may apply on multiple item rentals. Delivery fees may apply for certain items. We reserve the right to charge additional fees for overnight rentals, late-night pick-ups, etc.
Can an inflatable be set up indoors?
Absolutely! We love indoor set ups. There will need to be a double-wide door allowing access of the large inflatable roll-ups. There will also need to be a tall ceiling to allow for overhead clearance of the Inflatables when erect. If you have access to an indoor gymnasium or conference room, there is no need to be concerned with inclement weather conditions.
What is Texas Entertainment Group policy on inclement weather?
Inflatables can be very slippery and dangerous if they get wet. To avoid injuries, children must exit inflatables while it is raining. It is the customer’s responsibility to ensure the children’s safety in the event of adverse weather. Inflatables must be deflated when there are winds in excess of 20mph. Regarding delivery and set up; Most of the time if the weather is forecast to be adverse, but has not arrived, we will leave it up to the customer as to whether to deliver the attractions or not. If there is a bad storm in the area, we will call you before we depart the warehouse for your delivery. If you would like to reschedule due to bad weather, we ask that you call us as soon as you decide. In the event we do not hear from you, we will assume that the weather is clear in your area and will be there to set up your event and payment will be due. In the event that the equipment is set up, we ask that you observe the weather and the weather forecasts and make every effort to maintain the equipment in a safe manner in the event that it rains, thunderstorms, etc. If the weather is not cooperating on the day of your reservation, please call us at least 2 hours before your scheduled delivery time and we will be happy to work with you to reschedule your reservation with no cost or penalty. If you decide to cancel and not reschedule, see below for our policy on cancellations.
Does Texas Entertainment Group have liability-insurance?
Absolutely. We are insured with at more than enough liability insurance to do business in the State of Texas, with all schools districts, all parks and recreation departments, business corporations, and other organizations or association’s that require their vendors to be insured and are able to provide you with a certificate of liability insurance.
How far in advance can I reserve an attraction?
You can reserve an attraction at anytime. In most cases we will have games available for your event, even with a last minute booking. The earlier a reservation is made, the better selection of equipment you will have. If you would like a specific item, we strongly recommend that you call as soon as you know the date of your event. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.
Does Texas Entertainment Group regularly maintain, clean, and disinfect their equipment?
Yes we do. Our inflatables are inspected for prior to and after every use to guarantee safe and clean operation. We have a full time a staff person that is trained on mechanical and inflatable repairs.
Do I need to provide anything or do anything special?
The delivery driver will need to know the location where you would like to set up & will need to know the location of the electrical source. We will provide and set up all necessary equipment. The blower will need to be located within 75 feet of a designated, grounded, 3-prong, 110v, 20amp, standard electrical outlet.
What happens if I need to cancel or reschedule my reservation?
We ask that you reschedule and not cancel your reservation. If you need to cancel or reschedule your inflatable rental, please call us as soon as possible. We understand that things come up and we will work with you to choose another day if you decide to reschedule. We do accept weather cancellations with no penalty. Weather cancellations must be made on the day of your event before we make delivery. Weather cancellations are only accepted if there is adverse weather in the area at the time of delivery or is forecasted to be in your area during the time of your event. If we have already delivered your rental we will not accept a cancellation.
What type of surface can you set up an Inflatable on?
We can set up an inflatable on many surfaces (grass, asphalt, concrete, inside, outside, etc.). It is very important that the location is flat, level, and smooth. It is also imperative that the location allows for overhead clearance from any trees, power-lines, is free of debris, animal droppings, hazardous materials, etc, and is easily accessible. When you make the reservation, our staff will make sure to ask you these questions.
How many kids can be in the moonwalks at one time?
The moonwalks/bounce houses can hold approximately 5-6 children at a time. Our bouncers have an 600-800lb capacity. Limits are to be followed for the children’s safety.
What about delivery and set up. Who does the work?
We do all the work. Texas Entertainment Group is a professional full-service entertainment company.
What area Texas Entertainment Group does service?
We service Texas, Oklahoma, Arkansas and Lousiana.
What forms of payment do you accept?
We accept MasterCard, Visa, Discover, Cash, and Business Checks. If you have another form of payment, please call us and we can make an arrangement.
How much space is required for set up and proper use?
Generally, a 20-foot by 20-foot area is sufficient for most standard bouncers. It is ideal that there be at least a 5 foot buffer zone around all Inflatables. Most of our inflatables are different dimensions. You will find the dimensions on the website next to the specific inflatable. Our staff will discuss the required dimensions when you call for a reservation.
How do I make a reservation?
You can make a reservation by calling us at 972-276-6500.
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